Troubleshoot Entry Point

Troubleshooting

Problem: I can't see the QR code after creating an entry point

Solution: Click on the entry point pill button to view its details, including the QR code.

Problem: The QR code download isn't working

Solution: Try right-clicking on the QR code image and selecting "Save Image As..." as an alternative download method.

Problem: Customers scanned the QR code but nothing happened

Solution: Make sure the entry point's Availability toggle is turned ON. Also check that your venue has active catalogs with available products.

Problem: I need to change an entry point name

Solution: Click the edit icon next to the entry point name at the top of the page to modify its details.

Problem: I want to temporarily close an entry point

Solution: Click on the entry point, then click the edit icon. Toggle the Availability switch to OFF. This prevents new orders without deleting the entry point.

Tips & Notes

Tip: Create all your entry points at once in a batch. This makes it easier to print all QR codes together and set up your venue efficiently.

Note: The QR code contains a unique URL that links directly to your venue's ordering page with the entry point pre-selected. Each entry point has its own unique QR code.

Tip: For restaurants with table numbers, add the area to avoid confusion (e.g., "Inside-Table-5" vs "Patio-Table-5" instead of just "Table-5").

Tip: When printing QR codes, make them large enough to scan easily. A minimum size of 2x2 inches is recommended. Test scanning from various distances to ensure they work well.

Note: If you need to replace a lost or damaged QR code, simply go to the entry point's details and download it again. The QR code never changes unless you delete and recreate the entry point.

Tip: For high-traffic venues, consider laminating printed QR codes to protect them from spills, wear, and weather (especially for outdoor areas).