Troubleshoot Catalog and Product

Troubleshooting

Problem: I can't see my new catalog

Solution: Make sure the catalog's "Active" toggle is turned ON. Inactive catalogs are hidden from customers but visible to you in the admin dashboard.

Problem: The "Create catalog" button is disabled

Solution: Ensure you've filled in both the Catalog Name and Catalog Description fields. These are required.

Problem: My product name already exists error

Solution: Each product must have a unique name within your venue. Try adding a distinguishing detail (e.g., "Cheeseburger - Regular" vs. "Cheeseburger - Large").

Problem: I want to rearrange my catalogs

Solution: Currently, catalogs are displayed in the order they were created. To change the order, contact support or recreate them in your preferred sequence.

Problem: I accidentally made a catalog active before adding products

Solution: No problem! Simply click the edit icon next to the catalog name, toggle "Active" to OFF, add your products, then turn it back ON when ready.

Tips & Notes

Tip: Start with your most popular or best-selling items when building your catalog. This helps you get up and running quickly while you add the rest of your inventory.

Tip: Use consistent naming conventions for your products. For example, if you include portion sizes, format them the same way across all items ("Small / Medium / Large" or "8oz / 12oz / 16oz").

Tip: For restaurants, consider organizing catalogs by meal course (Appetizers, Mains, Desserts) or by category (Pizza, Pasta, Salads). For hotels, organize by room category (Standard, Deluxe, Suites). Choose what makes most sense for your customers.

Note: If you make a mistake when creating a product, you can click the edit icon on the product card to update its information at any time.

Note: Customers will only see products where the catalog is "Active" AND the product's "Availability" is turned ON. Both switches must be enabled for products to be orderable.