View or Read Orders
Filter Orders by Status
At the top of the Orders page, you'll see filter buttons:
All: Shows all orders regardless of status
Pending: New orders waiting to be processed
Processing: Orders being prepared (includes "Processing" and "Ready" statuses)
Completed: Finished orders (includes "Completed," "Failed," and "Refunded")
Click any filter button to view only orders with that status. [Screenshot: Order filter buttons]
Tip: Start each shift by checking "Pending" orders first. These are your new incoming orders that need immediate attention.
Understanding Order Cards
Each order card shows:
Order Number: A unique system generated identifier (e.g., #0RD1234 #VEN-439da'85)
Customer Name: Who placed the order
Order Status Badge: Visual indicator of current status (color-coded)
Entry Point: Where the order originated (e.g., Table 5, Room 201)
Order Items: List of products ordered with quantities
Total Amount: The order's total price
Order Time: When the order was placed
Payment Status: Whether payment has been received
[Screenshot: Order card with all elements labeled]
View Detailed Order Information
Click anywhere on an order card. [Screenshot: Clicking on an order card]
A detailed order information panel will open showing:
Customer contact information
Complete item list with prices
Order breakdown (subtotal, taxes, fees, total)
Payment method and status
Staff member who served the order
Special customer notes (if any) [Screenshot: Order details panel open]
Click the X button or outside the panel to close it.
Order Status Workflow
[Screenshot: Status workflow diagram]
Tip: Update statuses promptly to keep customers informed. Many customers appreciate knowing when their order is ready.