Understanding Entry Points

What this feature does

Entry Points help you organize and track where customers are when they place orders at your venue. Think of them as specific locations within your business—like table numbers in a restaurant, room check-in desks at a hotel, or sales counters in a retail store. Each entry point gets its own unique QR code that customers can scan to browse your offerings and place orders directly from their location. This makes ordering seamless while giving you clear visibility into which areas of your venue are most active.

Who it is for

This feature is perfect for any business owner or manager who wants to:

• Track orders by specific locations within their venue

• Enable contactless ordering for customers at different spots

• Monitor which tables, rooms, or service points generate the most business

• Organize operations across multiple areas of their venue

• Provide a modern, self-service ordering experience

Whether you run a busy restaurant with multiple tables, a hotel with different check-in points, or a retail store with various counters, entry points help you stay organized and serve customers efficiently.

When to use it

Set up entry points when you are:

• Opening a new venue or location and need to establish service areas

• Adding new tables, rooms, or counters to your existing space

• Reorganizing your venue layout and need to update ordering locations

• Expanding to accommodate more customers in different areas

• Wanting to offer contactless ordering from specific spots

Once set up, entry points work continuously—customers simply scan the QR code at their location to start ordering, and you'll see exactly where each order originated.

Key concepts

• Entry Point: A specific location in your venue where customers can place orders. The name changes based on your business type:

  • Hotels and guesthouses call them "Check-in Points"

  • Restaurants, cafes, and bars call them "Order Points"

  • Retail stores call them "Sales Points"

• Entry Point Name: The identifier you give each location, like "Table 5", "Room 101", or "Counter A". Choose names that are easy for both staff and customers to recognize.

• Entry Point Area: The general zone where the entry point is located, such as "Outside Patio", "Second Floor", "Main Lobby", or "Inside Dining". This helps you organize similar locations together.

• Capacity: The number of people that can be accommodated at each entry point. For example, a table might seat 4 people, while a hotel check-in desk might process 2 guests at once.

• QR Code: A scannable square code unique to each entry point. When customers scan it with their phone camera, they're taken directly to your menu or catalog with their location automatically recorded.

• Availability Status: Controls whether an entry point is currently open for new orders. When available, customers can scan and order. When unavailable, the location is temporarily closed to new orders.

• Reserved Status: Marks an entry point as being held for specific customers. Reserved locations show as occupied and won't accept orders from walk-in customers.

Common questions

How many entry points can I create?

You can create as many entry points as your venue needs. A small cafe might have 10–15 table entry points, while a large hotel could have dozens of check-in points and room service locations. There's no limit—set up as many as make sense for your operations.

What happens when a customer scans an entry point QR code?

When customers scan the QR code with their smartphone camera, they're instantly directed to your digital menu or catalog. The system automatically knows which entry point they scanned from, so when they place an order, you'll see exactly where they're located. No app download required—it works directly through their phone's camera.

Can I edit an entry point after creating it?

Yes. You can update any entry point's name, area, capacity, or availability status at any time. The QR code will automatically update to reflect changes. This is helpful when you rearrange your venue layout or need to temporarily close certain areas.

What's the difference between "unavailable" and "reserved"?

• Unavailable: The entry point is completely closed—perhaps for cleaning, maintenance, or because that section isn't open yet. It will not accept new walk-in orders.

• Reserved: The entry point is being held for specific customers who have made a reservation. It also prevents walk-in orders but indicates the space is actively held for someone.

Do I need a separate QR code for each entry point?

Yes. Each entry point gets its own unique QR code. This is what allows the system to identify where customers are located when they order. Download and print each QR code, then place it at the corresponding location—on the table, by the room door, or at the counter. Every order will then be automatically tagged with the correct location.