Order Filtering and Search
What this feature does
The filtering and search tools help you quickly locate specific orders without scrolling through long lists. Whether you need to find an order by customer name, check on pending requests, or review completed transactions, these tools put the right information at your fingertips in seconds. It's like having a smart assistant that instantly sorts through all your orders to show you exactly what you're looking for.
Who it is for
This feature benefits:
Front desk staff looking up customer orders during busy hours
Kitchen managers focusing only on orders that need preparation
Servers checking on specific table orders by customer name
Business owners reviewing completed orders from a particular time period
Any team member who needs to find specific orders quickly in a busy environment
When to use it
You'll find these tools helpful when:
A customer calls asking about their order and you need to find it by name or order number
You want to focus only on pending orders that need immediate attention
Reviewing how many orders have been completed during a shift
Looking for a specific item someone ordered to verify details
Managing a busy period and need to see only orders at a certain stage
Key concepts
Status Filters: The buttons at the top of your orders page ("All", "Pending", "Processing", "Completed") let you view orders by their current stage. Click any button to see only orders in that status. This helps you focus on what matters most at the moment.
Search Box: Type anything related to an order — a customer's name, an order number, or even a product name — and the list instantly shows only matching orders. The search works across multiple fields, so you don't need to remember exact details.
Active Filter Highlight: Whichever filter you've selected appears highlighted or in a different color, so you always know what you're viewing. This prevents confusion when switching between different order views.
Results Count: At the bottom of the page, you'll see how many orders match your current filter and how many total orders exist. This gives you a quick sense of your workload.
Pagination Controls: When you have many orders, they're split into pages showing 6, 9, or 12 orders at a time. Use the "Show" dropdown to choose how many orders appear per page, and the page navigation buttons to move between pages.
Common questions
Do filters work together with search?
Yes! You can combine them for even more precise results. For example, select the "Pending" filter and then search for a customer's name to see only their pending orders. This two-layer approach helps you narrow down exactly what you need.
What happens when I search for an order number?
The system immediately looks through all your orders and displays any that match the number you typed. Order numbers are unique, so searching by order number will typically return just one specific order. You don't need to type the full number — even partial matches will show up.
Can I search by what items were ordered?
Absolutely! If you type the name of a product or menu item in the search box, the system will show all orders containing that item. This is useful when you need to see how many customers ordered a particular dish or product during a shift.
How do I see all orders again after filtering?
Simply click the "All" button at the top of the orders page. This removes any status filters and shows every order regardless of status. If you've also used the search box, clear it to see all orders completely unfiltered.
Why don't I see all my orders on one page?
To keep the page loading quickly and easy to navigate, orders are divided into pages. You can control how many appear at once using the "Show" dropdown at the bottom. Choose a higher number (like 12) to see more orders per page, or select a lower number for faster loading on slower devices.