Understanding Payment Metrics
What this feature does
Payment Metrics gives you a bird's-eye view of your financial performance with key numbers displayed prominently at the top of your Payments page. Instead of counting transactions manually or calculating totals, you get instant insights into how much money you've received, how many transactions you've processed, and how well your payment system is performing. These metrics update automatically as new payments come in.
Who it is for
Payment Metrics are designed for:
Business owners who need to quickly assess daily, weekly, or monthly revenue performance
Managers tracking financial goals and identifying trends in payment activity
Operations staff monitoring the health of payment processing to catch issues early
Anyone who needs a quick financial pulse check without diving into detailed transaction lists
When to use it
You'll glance at Payment Metrics frequently throughout your business operations:
Morning routine: Check overnight revenue and transaction counts to start your day informed
Quick health checks: Verify that payments are processing smoothly throughout the day
Goal tracking: Compare today's revenue against your targets or yesterday's performance
Problem detection: Notice if your success rate drops below normal, indicating technical issues
Team briefings: Share key financial numbers with your team without opening spreadsheets
Customer volume insights: Understand how busy your business has been based on transaction counts
Key concepts
Total Amount
This shows the sum of all successful payments you've received within your filtered date range. It only counts completed transactions where money actually reached your account — pending and failed payments aren't included. Think of it as your actual revenue for the period you're viewing. The amount automatically updates when you change date filters to show weekly, monthly, or custom period totals.
Total Payments
This is the count of all payment transactions, regardless of whether they succeeded, failed, or are still pending. It tells you how many times customers attempted to pay you. This number helps you understand transaction volume and customer activity levels.
Successful Payments
This counts only the transactions that completed successfully. It's the number of times money actually made it into your account. Aim for this number to be as close to "Total Payments" as possible — the gap indicates how many transactions encountered problems.
Success Rate
Displayed as a percentage, this shows what portion of payment attempts succeeded. For example, if you had 100 total payments and 95 were successful, your success rate is 95%. A healthy success rate is typically above 90%. If it drops significantly lower, it might indicate problems with your payment processing that need attention.
How the Metrics Work Together
Total Amount: 5,000 GHS (how much money you made)
Total Payments: 42 (how many payment attempts)
Successful: 40 (how many succeeded)
Success Rate: 95.2% (40 out of 42 succeeded)
This example shows 5,000 GHS in revenue from 40 successful transactions, with only 2 failures out of 42 attempts.
Metric Time Periods
The metrics adapt to match whatever date range you select in the filters below them. If you filter to "Today," you see today's metrics. Switch to "Last 30 days," and the metrics recalculate to show the full month. This flexibility helps you analyze performance over different time scales without doing any math yourself.
Common questions
Why is my Total Amount different from what I expected?
Make sure you're looking at the right date range — the metrics show only the period you've filtered. Also, remember that Total Amount only includes successful payments. Pending or failed transactions don't add to this number. Finally, check if you've applied any other filters (like payment type) that might be limiting what's included in the calculation.
What's a normal success rate for payments?
Most healthy payment systems see success rates between 90% and 98%. If yours is consistently below 85%, it's worth investigating why so many payments are failing. Occasional dips are normal, but sustained low rates suggest a technical problem worth addressing.
Do the metrics include cash payments?
Yes. All payment types are included in the metrics unless you specifically filter for only certain types. Cash payments typically show 100% success rates since you mark them as successful when you record them. Card and mobile money payments may have lower success rates due to technical issues or insufficient customer funds.
Why does Total Payments not equal Successful plus Failed payments?
You likely have some payments in "Pending" status. Total Payments includes all statuses: success, pending, and failed. If you see a significant number stuck in pending status, they may eventually resolve to success or failed, which will then be reflected in those specific counts.